The system selects only bills with the status RDY for running the Finalize and Print job. The migration/product team should be monitoring logs for issues and proactively resolving them, instead of treating merchants like they are crazy / asking them if they are having general printer issues when there is clearly enough merchant feedback that this is a known issue. Access the Finalize and Print page (Billing, Generate Invoices, Non-Consolidated, Finalize and Print Invoices, Finalize and Print). My expectation is that Shopify is a large enough company that they can handle migrating an app they've purchased onto their own platform. Thanks for assuming that I'm too unintelligent to know if I'm having printer issues or not, instead of admitting that Shopify has clearly had issues with this app migration. Today while attempting to get support on this issue, I was asked by a representative if we are having an issue with printers when there is clearly evidence of many other stores experiencing similar issues at the same point in time. When Shopify took over this app, we also have begun to experience intermittent and ongoing issues with this app not generating our packing list pdfs.
Similar to other recent reviews, we've been both a long-time Shopify merchant and Order Printer app user.
